Contact
Questions, feedback, or an issue with Mairi? Reach the right desk below.
Support & issue reports
For help with app behavior, payments, or your account, contact our support desk.
[email protected]Partnerships, press & other inquiries
Healthcare and business partnerships, media inquiries, and everything else.
[email protected]Data access, correction & deletion
To request disclosure, correction, or deletion of your data, email our support desk with the subject line "Personal information". We respond within 30 days after identity verification. See the Privacy Policy for details. Privacy Policy
Response time
We usually reply within 2–3 business days (excluding weekends and Japanese public holidays).
Operator information
Crealize LLC
Representative Member: CHEN Yi
Han'ei Building 402, 3-8-4 Ryūsen, Taitō-ku, Tokyo 110-0012, Japan
Mairi is not a medical device (SaMD under Japan's PMD Act). Consult a licensed clinician for diagnosis, treatment, or prescription.